💸 Dine50 Refund & Cancellation Policy

1. Refund Eligibility

• You purchased a coupon but did not visit the restaurant.
• You cancelled the booking before the scheduled time.
• The restaurant was unable to honor the deal despite all conditions being met.

2. Non-Refundable Situations

• You visited but did not meet the offer criteria (e.g., wrong slot or group type).
• You missed your time slot or didn’t show up.
• You failed to provide required proof (e.g., review/story, if required).
• Coupon misuse, sharing screenshots, or duplicate use attempts.

3. Cancellation Policy

• You may cancel any unredeemed coupon by contacting us before your time slot.
• Contact us via email or WhatsApp:
• Email: support@dine50.com
• Phone/WhatsApp: +91 8383040096
• Cancellations made before the time slot are fully refundable.
• No refund for cancellations after the scheduled time or no-shows.

4. Refund Processing Timeline

• Approved refunds are processed within 5–7 business days.
• Refunds are sent via the original mode of payment (e.g., Razorpay, UPI, card).
• You will receive confirmation via Email, SMS, or WhatsApp.

5. Special Situations

We may consider full or partial refunds in special circumstances such as:

• Technical errors or duplicate payments
• Government orders or emergencies affecting operations
• Verified customer disputes with screenshots or proof

Such requests are reviewed on a case-by-case basis by our support team.

6. Contact for Support

To request a refund or cancellation, please provide:

• Booking reference ID
• Restaurant name
• Date and time of booking
• Reason for cancellation/refund
• Any supporting documents (screenshots, receipts)

Reach out via:

• Email: support@dine50.com
• WhatsApp/Phone: +91 8383040096

7. Legal Compliance

This policy complies with applicable Indian laws and platform guidelines:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Guidelines from Razorpay, Meta Ads, and WhatsApp APIs